Refund Policy

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, please email us at info@brushd.co.uk with your order number and we will do our best to get back to you within 48 hours. 

Please do not send your purchase back to us until you have received an email confirmation. 

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund confirmation. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company/Bank, it may take some time before your refund is officially posted. 
There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brushd.co.uk .

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ali@mycharliebrush.com.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

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